Terms & Conditions

All bookings are made through our online reservation system or by contacting our office directly. A booking is only confirmed once payment has been successfully processed.

Customers will receive a confirmation email containing their booking reference, parking dates, and arrival instructions. It is the customer’s responsibility to verify the details are correct.

East Coast Parking reserves the right to refuse or cancel a booking at its discretion.

Payment is processed securely via Stripe at the time of booking. Prices are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable.

Any additional services selected at the time of booking (such as detailing) will be itemised on your invoice.

Detailing packages (Basic Wash, Luxury Wash and Diamond Wash) may be added to any cruise, airport or cruise + flight booking. Detailing is carried out during your booking period.

Book parking and a detailing package together and receive 15% off your total booking — the parking and detailing combined. The Park + Detail discount is applied automatically at checkout and cannot be combined with any other discount code or promotional offer.

Detailing prices are for standard passenger vehicles. An additional fee applies for heavily soiled vehicles, pet hair removal or any extra services requiring additional time, effort or cleaning products. Where extra costs apply, we will advise you before any work is carried out.

The Park + Detail discount applies to the parking and detailing components of a booking only, is not redeemable for cash, and may be varied or withdrawn at any time.

EV charging is billed in 1-hour blocks of 7 kWh at 45c + GST per kWh. Actual energy delivered depends on your vehicle's onboard charger. Most EVs receive between 7 and 11 kWh per hour. Charging stops automatically once your battery is full. Unused hours are non-refundable.

Bookings may be amended or cancelled by contacting our office.

Cancellations made more than 72 hours prior to entry attract a $25 cancellation fee, with the remaining balance refunded.

Cancellations made within 72 hours of entry receive no refund. No-shows are non-refundable.

Refunds, where applicable, will be returned to the original payment method within 5–7 business days.

If you find a cheaper comparable cruise parking price, we will beat it by 5%. A valid price match request must be submitted with evidence of the competitor price prior to booking.

Comparable prices must be from off-site cruise parking providers offering the same service, including a complimentary shuttle transfer to the cruise terminal.

Price matches are at the discretion of management and apply only to comparable services (same parking type, dates, and location).

Customers park their vehicle at their own risk. East Coast Parking takes all reasonable care to provide a secure, monitored facility but is not liable for loss or damage to vehicles or belongings left inside.

Customers must ensure their vehicle is legally registered, roadworthy, and locked while parked. Valuables should not be left in the vehicle.

A complimentary car cover is fitted to vehicles parked in open-air spaces unless the customer opts out at the time of booking or drop-off. While all care is taken when fitting and removing covers, to the extent permitted by law East Coast Parking accepts no responsibility for any loss or damage arising from the use of a car cover. This includes, but is not limited to, marks, scuffs or fine scratches caused by dust, dirt or debris already on the vehicle; movement of the cover in wind or weather; and damage to aerials, spoilers, roof racks, aftermarket accessories, wraps, paint protection film, ceramic coatings or non-factory paintwork. Customers with vehicles that have delicate or specialty finishes are encouraged to opt out of the car cover. Any concerns must be reported to staff before leaving the car park at collection.

Shuttle services to cruise terminal are complimentary. Shuttle runs constantly on cruise days with a 15 minute guarantee from car park to terminal.

We collect and store your personal information solely for the purpose of managing your booking and communicating with you. We do not share your information with third parties except as required by law.